Terms & Conditions
Appointment Policy
Appointments
– A non-refundable deposit is required to secure all bookings. This amount will be deducted from your final treatment cost.
– To cancel or reschedule, please provide at least 72 hours’ notice. Insufficient notice will result in forfeiture of your deposit.
– Clients arriving more than 15 minutes late may have their appointment rescheduled, and the deposit will be forfeited.
Payments
– Full payment is due on the day of your appointment.
– We accept cash and debit card payments.
– Prices are subject to change at the discretion of By DeMartino. You will be notified of any updates prior to your treatment.
Refund Policy
– We maintain a strict non-refundable policy for all deposits and completed treatments.
– Refunds for prepaid packages or courses may be considered only in exceptional circumstances, subject to management approval.
Medical Disclaimer
– All treatments are performed by qualified practitioners. However, results may vary based on individual factors, and no guarantees can be made. – Clients are responsible for disclosing all medical conditions, allergies, and medications prior to treatment. – By DeMartino reserves the right to refuse treatment if it is deemed unsuitable or unsafe.
Privacy Policy
– We are committed to protecting your privacy. All personal data is handled in accordance with GDPR regulations.
– Your information is used solely for appointment management and treatment records.
Company Policy
Cancellations & Rescheduling
– A minimum of 72 hours’ notice is required to cancel or reschedule. Failure to do so will result in the loss of your deposit.
– Repeated cancellations or no-shows may result in refusal of future bookings.
Deposits
– Deposits are non-refundable but may be transferred to a future appointment if proper notice is given.
– Deposits are valid for 3 months from the date of payment.
Client Conduct
– We uphold a culture of professionalism and respect. Clients are expected to behave appropriately.
– Aggressive, abusive, or inappropriate behaviour will not be tolerated and may result in refusal of service.
Treatment Suitability
– A consultation is required before all treatments to ensure safety and suitability.
– Clients must adhere to all pre-care and post-care instructions provided by their practitioner.
– By DeMartino reserves the right to refuse treatment if deemed inappropriate.
Children & Guests
– For safety and privacy, children under 16 years old are not permitted at appointments.
– Guests may wait in the reception area but are not allowed in treatment rooms.
Promotions & Offers
– Promotions are subject to availability and cannot be combined with other discounts unless explicitly stated.
– By DeMartino reserves the right to modify or withdraw promotions at any time without prior notice.
Refund Policy
– All deposits and payments are non-refundable.
– Refunds for prepaid packages or courses are only considered in exceptional cases, subject to management approval.
Complaints
– If you are dissatisfied with any aspect of your experience, please contact us at Bydemartino@gmail.com or message us at +44 (0) 7518587460.
– We are committed to resolving concerns promptly and professionally.